Refund Policy

This Refund Policy outlines the terms governing refunds for payments made through the SimplySmart Water Meter Mobile Application. By using the payment facility within the SimplySmart Application, you agree to the terms set out below.

Payment Collection

SimplySmart provides Payment Gateway and Digital Collection Services through its mobile application. Water bill payments made by residents and customers are collected through the integrated payment gateway and credited to SimplySmart's designated collection account. After reconciliation and deduction of applicable Platform Service Fees, the net amount is settled to the respective society's designated bank account.

Refund Eligibility

Refunds shall be processed only upon written authorisation from the flat owner. A refund may be considered in the following circumstances:

  • Duplicate payment for the same water bill.
  • Excess payment made in error.
  • Payment made against an incorrect or invalid bill.

    • SimplySmart reserves the right to verify the validity of each refund request before processing.

    Refund Process

    To request a refund, the flat owner must:

  • Submit a written refund request to the society's management committee.
  • The society's management committee will review and authorise the refund.
  • Upon receiving authorisation from the society, SimplySmart will initiate the refund process.

    • Refunds will be processed to the original payment method used for the transaction, subject to the policies of the payment gateway service provider.

    Chargebacks, Reversals, and Disputed Transactions

    In the event of payment reversals, chargebacks, disputed transactions, or bank reversals, SimplySmart reserves the right to adjust such amounts against future settlements to the society. The society's management committee is responsible for resolving any billing disputes with the respective flat owners.

    Refund Timeline

    Once a refund is authorised and initiated, the processing time will depend on the payment gateway service provider and the customer's bank. Typically, refunds are processed within 5-7 working days. Any delays caused by bank holidays, payment gateway downtime, or regulatory restrictions shall automatically extend the refund timeline accordingly.

    Non-Refundable Charges

    The following charges are non-refundable:

  • Platform Service Fee charged by SimplySmart.
  • Payment Gateway Fee charged by the payment gateway service provider.
  • GST and other applicable taxes charged on the Platform Service Fee.

    • Contact Information

    For any refund-related queries, please contact:


      SimplySmart Technologies Pvt. Ltd
      S. No. 77/1, 5th Floor, Sunflower, Baner-Mahalunge Road, Baner, Pune - 411045, Maharashtra, India