Terms And Conditions

Welcome to SimplySmart Technologies Pvt. Ltd ("SimplySmart"). By accessing or using our website https://www.simplysmart.tech and mobile application, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you disagree with these terms, you should not use our website or services.

Acceptance of Terms

By using SimplySmart's website, mobile app, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. These terms may be updated or modified without prior notice, and your continued use of the services constitutes your acceptance of the updated terms.

Services Provided

SimplySmart offers a comprehensive water management solution, which includes hardware (such as water meters with data recorders and transmitters) and cloud-based software to track water consumption, manage billing, and provide analytical insights. The system also provides optional features like leakage alerts, billing summaries, and consumption reports, based on the specific requirements of the society or property management team.


SimplySmart also provides Payment Gateway and Digital Collection Services through its mobile application, enabling residents and customers to pay their water bills digitally. Payments collected through the integrated payment gateway are reconciled and settled to the respective society's designated bank account after deduction of applicable service fees.

User Responsibilities

By using SimplySmart services, you agree to:

  • Provide accurate and complete information when registering for and using our services.
  • Maintain the security of your login credentials and notify us immediately of any unauthorized use or security breach.
  • Use the services only for lawful purposes and in accordance with these Terms and Conditions.
  • Ensure the accuracy of billing data and maintain updated customer records when using payment services.

    • You agree not to:

  • Tamper with, modify, or reverse-engineer the SimplySmart hardware or software.
  • Use the service for any fraudulent or illegal activity.
  • Initiate fraudulent payment transactions or chargebacks without legitimate grounds.

    • Payment Process

    Water bill payments through the SimplySmart Application follow this process:

  • The water consumption bill is generated through the SimplySmart Application.
  • The customer makes payment through the integrated payment gateway.
  • The payment is credited to SimplySmart's designated collection account.
  • SimplySmart reconciles all successful transactions.
  • The reconciled amount, after deduction of applicable charges, is transferred to the society's designated bank account as per the settlement schedule.

    • Platform Service Fee

    In consideration of the payment collection and settlement services provided, SimplySmart charges a Platform Service Fee which is deducted from the collections before settlement. The Platform Service Fee structure is agreed upon between SimplySmart and each society at the time of onboarding.


    GST and any other applicable taxes shall be charged additionally on the Platform Service Fee as per applicable law.


    Payment Gateway Fee: The Payment Gateway Fee is charged over and above the transaction value, at the rates determined by the payment gateway service provider based on the mode of payment selected by the customer (UPI, debit card, credit card, net banking, etc.).

    Payment Summary

    SimplySmart provides the society with a detailed Payment Summary containing, at a minimum, the following information:

  • Customer Name
  • Flat / Unit Number
  • Water Bill Number
  • Bill Amount and Amount Paid
  • Transaction ID
  • Payment Date and Time
  • Payment Status and Payment Mode
  • Settlement Status, Settlement Reference Number, and Settlement Date

    • The Payment Summary is made available through the Admin Portal and/or in downloadable report format.

    Reconciliation and Settlement

    The reconciliation and settlement process operates as follows:

  • Transaction reconciliation is carried out every Friday.
  • Following successful reconciliation, the net payable amount is settled within three (3) working days.
  • Settlement is made directly to the bank account designated by the society.
  • Along with each settlement, SimplySmart provides a Settlement Statement containing: Total Amount Collected, Number of Transactions, Platform Service Fee, Applicable GST, Other Deductions (if any), Net Amount Transferred, Settlement Date, and Bank Transaction Reference Number.
  • Any delay caused by bank holidays, payment gateway downtime, force majeure events, or regulatory restrictions shall automatically extend the settlement timeline accordingly.

    • Refunds and Reversals

    Refunds shall be processed only upon written authorisation from the flat owner. In the event of payment reversals, chargebacks, disputed transactions, or bank reversals, SimplySmart reserves the right to adjust such amounts against future settlements. For more details, please refer to our

    Refund Policy.

    Data Collection and Usage

    SimplySmart collects and processes data related to water consumption, payment transactions, and other related metrics. For further details on how we collect, use, and protect your data, please refer to our Privacy Policy.


    SimplySmart will not share or sell your personal information for marketing purposes. Data is used strictly for the purposes of providing and improving our services, as outlined in the Privacy Policy.

    Restrictions on Use

    You agree not to misuse or interfere with the operation of SimplySmart services. Prohibited actions include but are not limited to:

  • Engaging in activities that may harm, disrupt, or compromise the performance of SimplySmart's system or services.
  • Attempting to bypass or breach any security protocols.
  • Using the services in violation of any applicable laws.

    • Termination

    SimplySmart reserves the right to suspend or terminate your access to its services at any time if:

  • You violate these terms and conditions.
  • There is suspicion of fraudulent or illegal activity associated with your account.
  • Your subscription payment is overdue or remains unpaid after repeated reminders.

    • Upon termination, you will no longer have access to SimplySmart's services, and any outstanding amounts must be paid. The Payment Gateway and Digital Collection Services Agreement between SimplySmart and the society may be terminated by either party by giving thirty (30) days' prior written notice. Termination shall not affect pending settlements or obligations accrued prior to the date of termination.

    Intellectual Property

    All content and services provided by SimplySmart, including but not limited to the website, mobile app, hardware designs, software, and all associated intellectual property, are owned by SimplySmart Technologies Pvt. Ltd. and are protected by intellectual property laws.


    Users are prohibited from reproducing, distributing, or publicly displaying any part of SimplySmart's intellectual property without prior written consent.

    Confidentiality

    Both SimplySmart and the society agree to maintain strict confidentiality of all financial information, customer information, transaction records, and technical information exchanged under the Payment Gateway and Digital Collection Services Agreement.

    Limitation of Liability

    SimplySmart will make reasonable efforts to ensure that its services operate securely and efficiently. However, you agree that SimplySmart is not liable for:

  • Any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use our services.
  • Any interruption, suspension, or termination of services due to unforeseen technical issues or maintenance activities.
  • Delays or failures arising from payment gateway downtime, banking network failures, internet disruptions, regulatory actions, or force majeure events.
  • Incorrect billing data or customer information provided by the society.
  • SimplySmart will not be responsible for any damages arising from inaccurate water usage data, missed alerts, or billing discrepancies, except where explicitly required by applicable law.

    • Indemnification

    You agree to indemnify and hold harmless SimplySmart, its officers, employees, agents, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

  • Your use of SimplySmart services.
  • Your violation of these Terms and Conditions or any applicable law.
  • Any third-party claims related to your use of the services.

    • Governing Law and Jurisdiction

    These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms or the use of SimplySmart services will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

    Amendments to Terms

    SimplySmart reserves the right to modify these Terms and Conditions at any time. Any updates will be posted on the website, and it is your responsibility to review them periodically. Continued use of the services after any changes indicates your acceptance of the revised terms.

    Contact Information

    If you have any questions or concerns about these Terms and Conditions, please contact us at:


      SimplySmart Technologies Pvt. Ltd
      S. No. 77/1, 5th Floor, Sunflower, Baner-Mahalunge Road, Baner, Pune - 411045, Maharashtra, India