Cancellation Policy

This Cancellation Policy outlines the terms governing cancellation of SimplySmart services, including the Payment Gateway and Digital Collection Services. By using SimplySmart's services, you agree to the terms set out below.

Individual Subscription Cancellation

SimplySmart services are offered on a subscription basis, which may include a one-time hardware investment (e.g., water meters) and an ongoing yearly subscription for access to features such as water consumption data and alerts. If you wish to cancel your individual subscription, you must contact your society's management committee directly. SimplySmart does not manage individual subscriptions independently of the society.

Society-Level Cancellation

In case the society management committee wishes to cancel the services on behalf of the entire society, the following terms apply:

  • The society must provide thirty (30) days' prior written notice to SimplySmart.
  • Upon receiving such notice, SimplySmart will process the cancellation for all users associated with the society.
  • The cancellation will take effect at the end of the 30-day notice period.

    • Payment Gateway and Digital Collection Services

    The Payment Gateway and Digital Collection Services Agreement between SimplySmart and the society may be terminated by either party by giving thirty (30) days' prior written notice. Upon cancellation:

  • All pending transactions will be reconciled.
  • Any outstanding settlements will be processed and transferred to the society's designated bank account.
  • Platform Service Fees and other applicable charges will be deducted from pending settlements as per the agreed terms.

    • Termination of the Payment Gateway services shall not affect any pending settlements or obligations accrued prior to the date of termination.

    Effect of Cancellation

    Upon cancellation:

  • Access to the SimplySmart Application and Admin Portal will be revoked.
  • Any outstanding amounts owed by either party must be settled in full.
  • SimplySmart will retain transaction records as required by applicable law.

    • SimplySmart is not responsible for handling refunds or financial disputes related to subscription fees after the cancellation is processed. Any such disputes must be coordinated through the society's management committee.

    Contact Information

    For any cancellation-related queries, please contact:


      SimplySmart Technologies Pvt. Ltd
      S. No. 77/1, 5th Floor, Sunflower, Baner-Mahalunge Road, Baner, Pune - 411045, Maharashtra, India