Welcome to SimplySmart Technologies Pvt. Ltd, a provider of comprehensive water management solutions for residential and commercial projects. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, mobile app, and services. By using SimplySmart's services, you agree to the practices described in this policy.
Information SimplySmart Collects
At SimplySmart, we collect the following types of information:
Personal Information:
This includes your name, email address, mailing address, phone number, flat/unit number, and payment details such as credit card information, UPI IDs, and bank account details.
Transaction Information:
This includes water bill amounts, payment amounts, transaction IDs, payment dates and times, payment status, payment mode, settlement status, settlement reference numbers, and settlement dates.
Non-Personal Information:
This covers technical data, including browser type, operating system, IP address, and Internet service provider. It's important to note that we do not use cookies to track user behavior on our website or mobile app.
How the Information is Collected
Information is collected through the following methods:
Directly from You:
This occurs when you sign up, place orders, make payments, or communicate with SimplySmart.
Automatically:
Water usage data is collected by SimplySmart water meters and transmitted securely using the MQTT protocol with TLS encryption.
Payment Gateway:
Transaction and payment information is collected through our integrated payment gateway when you make water bill payments through the SimplySmart Application.
Third-Party Services:
We utilize Cloud for hosting and third-party payment gateway service providers for payment processing. However, SimplySmart directly manages the data collected by these services.
Why the Information is Collected
The primary purposes for which SimplySmart collects information include:
Providing water consumption insights and analytics.
Improving the performance of SimplySmart's services.
Managing billing and subscriptions.
Processing water bill payments and facilitating digital collections.
Transaction reconciliation and settlement to society bank accounts.
Generating payment summaries and settlement statements.
Fulfilling society management requirements, such as enabling/disabling billing features or leakage alerts.
User Privacy Controls
SimplySmart offers flexibility in data and service options based on society management preferences, rather than individual users. Some privacy control features include:
Feature Control:
Billing or leakage alert services can be enabled or disabled based on society management decisions.
Opt-Out Options:
Individual residents can request to opt out of certain features through their society management team.
Sharing Your Information and Disclosures
At SimplySmart, we do not share personal information for marketing purposes. Information may only be shared in the following cases:
Payment Gateway Service Provider:
Transaction and payment data is shared with our payment gateway service provider for the purpose of processing payments, refunds, and settlements.
Third-Party Service Providers:
Data is shared with service providers for hosting and infrastructure services.
Society Management:
Payment summaries, transaction records, and settlement statements are shared with the society's management committee through the Admin Portal.
Legal Requirements:
Data may be disclosed when required by law or to comply with legal processes.
Confidentiality of Financial Information
SimplySmart maintains strict confidentiality of all financial information, customer information, transaction records, and technical information collected and processed through its services. All parties involved in the Payment Gateway and Digital Collection Services are bound by confidentiality obligations as set out in the applicable agreements.
Your Information Security
We take your information security seriously at SimplySmart, employing robust measures to protect your data, including:
SSL Encryption:
All communication between our site/app and your device is encrypted using HTTPS.
MQTT Protocol with TLS:
Data from water meters is securely transmitted using MQTT with TLS encryption.
Secure Payment Processing:
All payment transactions are processed through a secure, PCI-compliant payment gateway.
Your Information Retention and Deletion
In terms of data retention, SimplySmart follows these guidelines:
Raw Data:
Retained for 60 days to support operational needs.
Aggregated Data:
Retained for up to 1 year for analytics and reporting.
Transaction Records:
Payment and settlement records are retained as required by applicable law and for the purpose of reconciliation, audit, and dispute resolution.
In the event that a society or user requests data deletion, SimplySmart will comply in accordance with legal and operational obligations.
Role and Details of Data Protection Officer (DPO)
SimplySmart Technologies Pvt. Ltd has a dedicated Data Protection Officer (DPO) responsible for overseeing data privacy and security. For any questions or concerns, you can contact the DPO at:
SimplySmart Technologies Pvt. Ltd
S. No. 77/1, 5th Floor, Sunflower, Baner-Mahalunge Road, Baner, Pune - 411045, Maharashtra, India
